FAQ | The Luxury Pillow

Frequently Asked Questions

What is the Luxury Pillow?

The Luxury Pillow is an online, home furnishing & your how-to-guide interior design store. Find unique bargains, trends, for your home décor style. The vision & mission of The Luxury Pillow offers a simple solution to remedy sleep,  comfort and style for you. Restore comfort & value with high quality luxury accessories, while enjoying a unique home décor shopping experience for YOU and YOUR HOME. Because after all, home is where we love the ones, we love most. Live laugh love in luxury. 


What can I find in the Luxury Pillow?

Shop The Luxury Pillow to find hundreds of modern luxury accessories, home décor, luxe lighting, stylish bedding & comforter sets, towels, shower curtains, rugs, wall clocks, rugs, pillows, pillow covers and more. Inventory for home décor is updated daily. Find minimalist, rustic, eclectic, modern and luxe accessories for your home. 

How long is shipping for my item?

Items are processed within 1-2 days, and shipped within 3-16 days of purchase.  Free shipping on orders over $100.


Where do you ship? Why is the product I like not available where I live?

The Luxury Pillow Co. currently ships to the United States. Worldwide shipping is available extra shipping rates may apply. Contact sales@theluxurypillow.com for specific prices & availability for your country. 


What are the hours to contact the Luxury Pillow about my order, or product information?

Contact the Luxury Pillow to speak to a live person Monday-Friday 10-6, and Saturday 10-5pm. Contact 1-877-959-5416, for urgent issues and international calls, contact 24 hours a day and still leave a message, and we will be with you shortly.


What payment methods are accepted? 

Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay and PayPal.


How do I make a return?

To start a return, you can contact us at sales@theluxurypillow.com. If your return is accepted, there will be instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted for store credit. We have a 7-day return policy, which means you have 7 days after receiving your item to, return in new condition. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Personalized items, customized and final sale items are non- refundable for store credits. You’ll also need the receipt or proof of purchase.  You can always contact us for return costs and questions at sales@theluxurypillow.com.

Damages and issues 

Please inspect & photograph your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please read and review the legal privacy and return policies provided in the website links.